Welcome to the Website of Royal De Versailles Jewellers Inc. (the “Company” or “RDV”) (Company URL). Your use of our Website indicates your agreement with the following Terms of Use. If you do not agree to be bound by and comply with these Terms of Use, please do not access or use this Website.


As a condition of your use of the Website, you hereby represent and warrant to the Company that you:

Will only use the Website for lawful purposes in accordance with these Terms and Conditions and our Policies: https:// / terms, https:// policies


The Royal De Versailles Jewellers Inc Website, including any content appearing on or accessible through the site, is protected intellectual property Any adaptation, reproduction or distribution thereof is strictly prohibited unless expressly authorized in advance in writing.


Royal De Versailles Jewellers Inc. does not warrant the accuracy, relevance or reliability of this Website's contents, nor does it guarantee that the contents will be available without errors or omissions. The display of items alongside a price on this Website shall not be construed as an offer to purchase, but as an invitation to make an offer. By completing the order process through this Website, you are making an offer to purchase the selected item(s) at the specified price and no agreement of sale shall be complete until RDV subsequently confirms in writing that your order has been accepted.
Unless specified otherwise, all prices and Product orders are quoted and shall be processed in Canadian dollars


Royal De Versailles Jewellers Inc. is committed to upholding your right to privacy in accordance with the laws of Canada respecting the protection of personal information. Royal De Versailles Jewellers Inc. may collect personal information about you to comply with the laws of Ontario and Canada, as well as to communicate with you, provide you with the services and information you request, provide warranty service or provide you with information that may be of interest to you. If you do not wish to receive additional information, you may advise us accordingly. Your personal information will not be remitted to third parties unless we are required to do so by law. For our full privacy policy and other applicable policies, please visit https:// /policies


Please note that while navigating on the Rolex section of our Website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.


The Website is intended for use by adults only. If you use the Website to purchase any product or services made available by the Company for sale (“Products”), you represent that you are of legal age to enter into any purchase agreement through the Website and become bound by its terms. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use the Website on your behalf and you should not use the Website on your own or provide any personal information to the Company. The Company does not knowingly collect information from children under the age of 13.


If you register on the Website for the purchase of Products, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and your account, and you agree to accept responsibility for all activities that occur under your account or password. The Company reserves the right to refuse service, to limit quantities, terminate accounts or cancel orders in its sole discretion.


The Company reserves the right, in its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed or accepted and your credit card charged. In the event that your order is cancelled by the Company after your payment has been processed, the Company will issue a full refund.


Links and references to other websites are provided to you as a convenience only. The Company has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to the Website, except if expressly permitted by the Company. To obtain such permission, please contact us here.


The Website is controlled and operated by the Company from Ontario, Canada and these Terms and Conditions, the Website, any use of the Website and any transaction conducted on or from it shall be governed by the laws of the Province of Ontario and the laws of Canada applicable thereto, without reference to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.


You acknowledge and agree that any dispute that may arise between you and the Company in respect of these Terms and the transactions contemplated herein shall be resolved by the provincial and federal courts and tribunals sitting in Toronto, Ontario, and you hereby irrevocably submit and attorn to the personal and exclusive jurisdiction and venue of these courts.


If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


The Company makes no representation that materials, information or Products provided on or through the Website are appropriate or available for use in other locations or jurisdictions than the province of Ontario. Those who choose to access the Website from other locations or jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.


The Company may use “cookies” to track your preferences and activities on the Website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences, making your subsequent visits to the Website more efficient. Cookies may store a variety of information, including, the number of times that you access a website, your registration information, and the number of times that you view a particular page or other item on the website. The use of cookies is a common practice adopted by most major websites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Website's functions will not be available, and the user will lose some of the benefits of the Website.


Welcome to the RDV Website (the "Site"), which is owned and operated by Royal De Versailles Jewellers Inc. (the "Company" or “RDV”). The Company values its customers and respects your privacy. The Company recognizes that it must maintain and use your personal information responsibly. We have created this privacy policy (the "Policy") to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided in store, by mail or at the Site. The Policy also provides you the ability to "opt-out" of providing personal information that you do not wish to provide and to access, change or remove any personal information already collected. The Company will not intentionally collect, use or disclose your personal information other than in compliance with the Policy. By providing any personal information acquired during visitors' and customers' visits to the Site and/or visits to the Company's stores and/or by accessing and using the Site or any Company microsites used in connection with contest and promotional offers, you hereby agree to all of the terms and conditions of the Policy and consent to the collection, use and disclosure of your personal information as described in the Policy. You are responsible to ensure that your access to the Site and material available on or through it is legal in each jurisdiction in or through which you access or view the Site or such material. The terms "we", "us", and "our" used in the Policy refer, collectively, to the Company and its affiliates, divisions, successors and assigns and their respective employees, mandataries and agents (collectively, "Company Affiliates").
Please note that items showing signs of wear or those that have been altered, resized (by a jeweller other than RDV), or damaged in any way cannot be accepted for return. Engraved items may not be returned. Returns with no RDV return-code, and packages that are improperly packaged or uninsured will be refused receipt. Customer is responsible of sending back items via methods and carriers approved by the company. Unauthorized returns will be refused and returned to the sender.


Any time you place an order, make an in-store purchase, sign up for our newsletter, submit your contact information and resume for employment purposes, enter a contest, complete a ballot, or introduce or post any text, image, video, audio, or any information, content or other materials through the Site or any other company's website including any of the Company's social networking websites and web pages such as Facebook, Twitter or YouTube, or otherwise provide personal information to the Company (including via mail or e-mail in regular correspondence), it is collected, used and disclosed by the Company for various purposes as described herein. Moreover, every time you visit the Site, the following information may be automatically obtained and compiled: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing the Site; your entire query (if any) that was entered into a search engine which led you to the Site; and any other "click stream" data. This information is stored in our log files. Occasionally, if your browser is not configured to prevent disclosure of such information, the following information may also be revealed: your name, e-mail address, home and work addresses, telephone and fax numbers and any plain text commentary.
Additionally, the complete record of your actions at the Site, including all pages visited, the time spent on each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and made available to third parties primarily to identify demographic data regarding our customers. As previously stipulated, we will also collect personal information from you when you provide your personal information to us, such as by making an order, signing up for a newsletter, submitting your contact information and resume for employment purposes, completing an entry form to participate in a contest, ballot, promotion or survey, whether online or at one of our retail stores, by communicating with us by telephone, e-mail, in-store or otherwise, by setting up a user account and password, logging in as a registered user of the Site and providing information in your account(s), or by introducing or post any text, image, video, audio, or any information, content or other materials through any of the Company social networking websites and web pages such as Facebook, Twitter or YouTube. As a result of these actions, you might supply us with personal information, such as your name, date of birth, e-mail, postal addresses, telephone number(s), credit card information, product interest information and financial information and in certain circumstances, your comments, suggestions, ideas, opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from other present and future Company Affiliates.
In light of the importance of protecting children's privacy, we do not intend the Site for child audiences, and we do not collect, process or use on the Site any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her parent or other legal representative. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records. In such a case we ask that the parent or guardian of the child contact us at the contact information provided in the "Contact Us" section.


In order to better serve you, we may combine information you give us online, in person, by telephone or in writing about your product interests. We may also combine these with readily available demographic information in order to enable us to communicate with you, by telephone (including by way of automated dialing answering device) e-mail, mail or otherwise, about our products, services, surveys, promotions, special offers, and contests. We also collect this information in order to:

For example, we may use your personal information to complete merchandise purchases and returns. We may also use personal information to contact a purchaser when necessary, such as when a delivery may be delayed or when a product is out of stock. In addition, the Company uses personal information to notify its customers about products or services, promotions and special offers in which they may be interested.
We may also request additional information, such as annual income, buying preferences, or age, also known as demographic and profile data, though this information is optional and never required for you to place an order or make a purchase. If you provide the additional information, we may use this data to improve our Site and enhance your shopping experience.
We also use information collected from the Site to measure interest in the various areas of the Site, to ensure that links on the Site facilitate easy navigation and to help make the Site more interesting and informative. Except as described in the Policy, any personal information that we disclose to third parties is done in the aggregate on a non-personally identifiable basis and is used primarily to identify demographic data regarding our customers.
You acknowledge and agree that the Company shall also have the right to incorporate, use and reproduce any text, image, video, audio, or any information, content or other materials you provide through the Site by e-mail or post through the Company social networking websites and web pages such as Facebook, Twitter or YouTube, in whole or in part, in connection with the marketing and promotion of the Company business. You always have the right to revoke such consent in the manner described in the section "How do I exercise my choices about the collection, use and disclosure of my personal information?" below.
If you submit your contact information and resume for employment purposes with us, this information will only be used to evaluate your qualifications for the desired position and, if needed, to contact you.


We will not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below:


You always have the right to direct us not to share your information with third parties (see “How do I exercise my choices about the collection, use and disclosure of my personal information?” below). With regard to the collection and disclosure of aggregate information however, please note that you will not be able to “opt-out” as this information simply reflects statistical analysis of various aspects of the Site usage and does not include personally identifiable information.


Cookies are small data files that a website stores on your computer's hard drive or in random access memory when you are viewing the website. They keep a record of your preferences, making your subsequent visits to the Site more efficient. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the Site, the cookies are used to recall such information. Cookies may store a variety of information, including, a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the Site, login or registration information, your preferences and your purchase history, where available.

No personal information is transmitted via cookies. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookies will not compromise your anonymity while using the Site.

We use cookies in order to improve the online experience of users of the Site. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. If you register on the Site, your cookies also help us to monitor and maintain information about your use of the Site. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of the Site.

The use of cookies is a common practice adopted by most major websites to better serve their clients. Most internet browsers are designed to accept cookies, but they can be easily modified to warn you each time a cookie is being sent or to block all cookies. This is done through your browser settings; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site's functions will not be available, and you will lose some of the benefits of the Site as, amongst other things, we will not recognize you as a past visitor or a registered user.
Composite tracking information generated by cookies may be shared with third parties for the purpose of documenting Site activity, traffic accounting, content analysis and other trends. Statistical information is not linked to any personal information and cannot identify any individual user of the Site.
"Web beacons", also sometimes called "pixel tags", are small strings of code placed on a Web page or in an e-mail message for the purpose of transferring data.
We and the online marketing company or companies that we use to help manage our Internet business and communications employ cookies and Web beacons placed on the Site's pages to deliver our ads, to measure the effectiveness of our advertising, including our e-mail promotions, and to learn how visitors use the Site. The ad-serving technology uses non-personal information about your visits to the Site and the sites upon which we advertise to serve our ads to you. In the course of delivering our advertisements, a unique third-party cookie may be placed or recognized on your browser. The Web beacons used in conjunction with this third-party ad cookie enable our ad server to recognize a browser's cookie when a browser visits the Site and to learn which banner ads bring visitors to the Site.


"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your personal information through e-mail.


We would like your consent to collect, use and share your personal information for the purposes and in the manner described herein, including in order to contact you and provide you with promotional communications. Nonetheless, we want you to know that you have choices and can refuse or withdraw your consent as follows.
You have the choice simply not to submit any personal information to us, however this may limit our ability to serve you as it may prevent you from purchasing items from the Site or participating in our contests. You may also choose only to submit information constituting required fields when making purchases or completing contest entries. In addition, you may choose to limit how we use your personal information by not allowing us to share such information with third parties by e-mailing us at the contact link below.
In the event that you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently "opt-out" at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the contact information provided in the "Contact Us" section or by following the "opt-out" instructions provided in the promotional materials sent to you.
In respect of requests not to receive promotional communications from us and/or other Company Affiliates, please be sure to include your full name, address, telephone number and any e-mail address you used when you signed up or entered a contest on the Site, registered with or made a purchase from us. It may take up to two (2) weeks to process your request, during which period you may continue to receive communications from the Company or Company Affiliates. If you prefer not to receive promotional information from the Company, please follow the unsubscribe instructions set out in the Policy or in the respective privacy policies and/or communications of the Company Affiliates.


You are entitled to request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact us in writing. The company will remove any of your personal information from our database within a reasonable period of time pursuant to a written request from you. In the event such request is sent by e-mail, please identify your full name and please type "remove registrant" in the subject line of your e-mail.
You can also contact us for any questions about or to make any complaint in relation to the Policy, as well as to the Company's privacy practices in general.


We will keep your personal information only as long as is reasonably necessary for the purposes described in the Policy or such longer period as may be required by applicable law.


We take great care in trying to maintain the security of personal information we have collected. We have adopted physical and technological processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every of the Company's employee, mandatory or agent must abide by the Policy. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we take reasonable precautions to prevent such occurrences.
The Company also strives to offer its customers a secure shopping environment. The Site is secured through using SSL encryption technology, meaning that all credit card information and other confidential information provided by the customer is encrypted. This helps protect our customers' information against identity theft, viruses, spyware and other online threats. WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK.


If we decide to change the Policy, we will post these changes on the Site so that you can be updated as to what information we gather, how that information may be used and whether (and how) it may be disclosed to any third parties. Following the posting of such changes, you will be bound by such changes unless you advise us in writing that you wish to withdraw your consent (as per the procedure outlined above). You are responsible for regularly reviewing the Policy and any changes thereto.


The Site may contain links to other websites that are not operated by the company. The policy does not apply to the practices of third parties and the company does not assume any responsibility for any such third party practices or for the privacy practices of the websites that it does not operate. By using the Site and/or accessing a third party's website from the site, you release the company of any responsibility for the actions, practices and omissions of third parties. By clicking on any hyperlinks to other websites from the Site, you may automatically submit to the privacy practices of those websites. Please check the privacy policies of these third party websites. In no event shall the Company or any Company Affiliates be liable to you or anyone else for any damages or injury whatsoever (including but not limited to direct, indirect, incidental, special, consequential, exemplary or punitive damages) arising out of or in connection with the misuse of personal information by those websites.


The Company has installed on the Site various social media plug-in protocols, such as Facebook's "Like" button, which allow you to share your likes and interests in the Company products, services, and promotions with your friends and contacts. When you click on a social media plug-in protocol link, such as the Like button, a link to the Site may appear in the "Likes and Interests" section of your Facebook or other social media website profile. Your friends and contacts will be able to see the link and be led back to the Site if they share your likes and interests or if they are interested in learning more about our products, services, and promotions. We may also contact you, and those of your friends and contacts who chose to become members of the Company social media website webpages, with news about the Company so you, your friends and contacts can learn about the Company's products, services and promotions. By using a social media plug-in protocol link, you consent to receiving communications from us for all of these purposes and agree to allow us to use information on your likes and interests in connection with the marketing and promotion of our business. You understand that information about your likes and interests may be shared with your friends and contacts and the broader social-media website community. For more information about social media plug-in protocols, like Facebook's "Like" button, and its impact on your privacy rights, please visit the appropriate social media website's help center (such as the Facebook Help Center at the following: Facebook Help Center - Social Plug-ins) to find out more.


Royal De Versailles Jewellers will ship the Product(s) ordered by you with FedEx® to the business address indicated in the Order Confirmation. Delivery times provided by Royal De Versailles Jewellers are estimates only. Royal De Versailles Jewellers shall not be responsible for any damages or costs resulting from any delays in delivery.
Unless otherwise stated, all Product prices quoted do not include shipping and handling charges and applicable federal, provincial, state, municipal or other sales taxes. Customers shall be responsible for all sales, use, goods and services, harmonized sales, value added and other taxes and duties associated with the order.


Products sold or delivered under these Terms and Conditions shall be subject to export control laws and regulations of Canada. You agree to comply at all times with all such laws and regulations. You hereby agree to indemnify, defend and hold the Company harmless against all claims, damages or liability resulting from breach of the foregoing.


We offer regular shipping by FedEx® or Brink’s® on every order.
All items will be shipped within 5 to 7 business days from order confirmation, depending on stock availability. Online purchases must be shipped to a business address. RDV ships from Mondays to Wednesdays with the exception of statutory holidays.
All USA Jewellery orders over a certain value will be shipped via Brinks.
Tudor watches can only be shipped within Canada


Shipping transit time for all orders within Canada should take approximately 3-5 business days


RDV will accept for return items complying with the conditions mentioned below, within 10 days from the date of receipt, for a return, exchange, or store credit. Items are only accepted for return if they are in the same new condition, unused, unworn, have all tags attached, all protective plastic wrap intact and are accompanied with all packaging and related documentation provided with the purchase. Items showing signs of wear or those that have been altered, resized by a jeweller other than RDV, or damaged in any way cannot be accepted for return. Items that show signs of the protective plastic being tampered with, peeled off or removed also cannot be accepted for return. Items that have been re-sized to custom fit, engraved items, sale items and special orders are final sale and may not be returned. Once the item being returned is received by RDV, please allow time for delivery, receipt, inspection and processing. Generally, please allow a further 3 to 5 business days for any bank or credit card processing.


A prepaid shipping label will be provided inside the original purchase order for items complying with the conditions mentioned above (Please see 10-Day Return Policy). If the label is misplaced, please call Royal De Versailles Jewelllers or email: onlinesales@royaldeversailles.com to have another label issued. After 10 days from the date of receipt, the prepaid shipping label included inside the original purchase order will be cancelled by RDV and the item would no longer be eligible for return.